Technical Support Assistant

Easy Dairy Automation Systems is a customer focused, innovative and rapidly growing dairy automation company based in Shepparton, Victoria.  We design, develop and support our own software and dairy automation equipment end to end. At Easy Dairy you will become part of a team who are committed, driven and innovative; relying on each other to achieve the high standards of quality and customer service.

We are seeking a friendly and outgoing team member, with a powerful desire to provide first class customer support and service. This Full-Time role is primarily office based and requires initiative, problem solving and excellent communication skills. The role also includes occasional on-site installation and service duties. A friendly and helpful phone manner and a willingness to learn new skills is essential.

Essential Requirements:

• Excellent telephone manner
• Excellent organizational skills
• An investigative nature
• Troubleshooting and problem-solving skills
• Ability to communicate ideas in both technical and user-friendly language
• Capability to follow instructions and achieve tasks in allocated time frames
• You must be self-motivated, self-starter and can work without supervision, while contributing to a team environment.
• Have clear and detailed communication skills (verbal and written)

The following skills would be highly advantageous:

• Knowledge of dairy farming
• Electronics knowledge
• Thorough understanding of computer hardware

Wages will be negotiated based on qualifications and experience.

**********Only Australian residents need apply**********

******************NO VISA HOLDERS*****************

If you are keen to be part of a great team with a career that makes a real difference please email the following to jobs@easydairy.com.au

• Cover Letter briefly stating why you’re applying and what skills or knowledge do you think will help you the most in this role.
• Resume
• Two current contactable referees